Under K&S Care, customer machines are serviced by K&S trained engineers and technicians with the backing of the K&S engineering team who designed and developed the machines. They can leverage the knowledge gained from the K&S worldwide installed base to help optimize machine productivity and reduce cost. The service will be carried out using only K&S recommended tools and K&S parts to ensure long term machine reliability.
K&S Care has 3 different programs, offering different levels of service depending on customer needs: Basic, Professional, and Comprehensive.
K&S Care - Basic offers customers on-site scheduled preventive maintenance done by K&S trained engineers and technicians who will perform the regular maintenance based on customer usage patterns and factory recommendations. K&S Care - Basic covers all monthly, quarterly, and yearly preventive maintenance and labor for that maintenance.
K&S Care - Professional offers customers a way to control operation costs and minimize unscheduled downtime. Customer machines are serviced by K&S trained and certified engineers using only K&S spare parts. K&S Care - Professional provides an extended warranty after the standard warranty has expired. It covers maintenance labor and spares. K&S Professional customers have priority in part availability with a 2-day turnaround for machine down situations.
K&S Care - Comprehensive is a combination of both the Basic and Professional programs and is designed to provide customers a total solution in optimizing machine performance.
K&S Care helps customers reduce administrative costs and assists in operational efficiency. Customers no longer need to worry about expertise and resources for machine maintenance. Customers will now be able to focus on core competencies and channel their energy into running a more successful operation and production.
K&S Care will debut at the Semicon China show at the
About Kulicke & Soffa
Kulicke & Soffa Industries, Inc.
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or
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or
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